Does GoTriangle deserve our trust?

Without getting too into the weeds, because I still know people who work at all of the various transit agencies, there was a massive amount of mistrust between GoTriangle and the other agencies. The main thing you need to know is that GoTriangle is tasked with the actual finances (dollars in, dollars out) of the Wake Transit Plan and were constantly muddying the waters (perhaps unintentionally) with where money was going and how much was coming in. Many suspected that they were taking from the Wake Transit pocketbook to cover their own previously-run bus service during Covid…that’s a huge problem, obviously. They would submit requests for dozens of new FTEs for the Wake Transit annual workplan yet constantly struggle to fill those jobs. That’s money that can go to other things like actual bus service, and since it’s ongoing operating funds it comes up again year after year. The jobs they do end up filling don’t last because it’s impossible for them to hold on to talent. Their benefits are not as good as even private sector firms around here, and the general mood in the entire organization seems toxic. Honestly, they always seemed more concerned with winning PR wars than they were with putting good transit service out into the region. They need a strong executive to come in and shape things up, but I feel like with the composition of their board being the way it is, there isn’t any unified vision coming from the top.

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